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Privacy policy

Privacy policy


The privacy policy ensures the protection of personal data shared during the use of the website "www.ECOBIOTEC.eu"

This privacy policy applies to all data shared by users of this website in the context of ordering ECOBIOTEC products.

GET ENVIRONNEMENT owns and operates this website : https://wwwecobiotec.eu.

We value the privacy of our customers who share their personal data with us.


1. Company Identity

  • Company Name : GET ENVIRONNEMENT srl (ECOBIOTEC)
  • Address : Street Bardompré 4, 6460 Chimay, Belgium
  • Email : info@ecobiotec.eu

2. Data Controller

  • Name of the Controller: The data controller is the company GET Environnement srl.​
  • Contact Details : info@ecobiotec.eu

3. Data Collected

We collect the following personal information :

  • Contact and billing information : names, address, email, VAT number, bank information.

If we need personal data concerning individuals connected to you in order to respond to your request, we kindly ask you to inform them about this document.

We collect the personal data of website visitors via contact forms, the newsletter subscription, or by filling out the order form.

4. Purposes of Processing

We strive to process your personal data in the most appropriate way possible, limiting its use to what we consider reasonably necessary.

We use your personal data for the following reasons :

  • Order and delivery management : for processing and shipping the ordered products.
  • Commercial communication : sending newsletters and promotional offers.
  • Statistical analysis : monitoring interactions and improving our site and services.

When you visit our website, your user behavior may be subject to statistical analysis. This is primarily done using analytics programs such as Google Analytics.

For more information on how Google Analytics processes user data, please refer to Google's Privacy Policy :  https://support.google.com/analytics/answer/6004245?hl=de.

5. Data Sharing


We do not share your personal data with third parties, except as required by law.

In certain circumstances, we may share your personal data with third parties but only if we are legally authorized to do so.

When you provide us with personal data, we assume, unless otherwise stated in writing, that we may disclose it when reasonably necessary to fulfill our mission (as stated in this Privacy Policy) or when required by applicable law.

We share your personal data with external service providers for activities such as goods transportation (carriers or platforms like Sendcloud), online payment providers (Stripe), IT services (Odoo), marketing, and business development (Odoo).

If personal data is collected on our website using the tools described here and transmitted to Facebook, both we and Meta Platforms Ireland Limited are jointly responsible for this data processing (Article 26 GDPR). This joint responsibility is limited exclusively to data collection and transmission to Facebook.

Facebook is responsible for the data security of Facebook products. You can exercise your rights (e.g., information requests) concerning data processed by Facebook directly with Facebook. If you submit your rights to us, we are obligated to forward them to Facebook.

You can also disable the "Custom Audiences" remarketing function in the Ad Settings section at the following link : https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. For this, you must be logged into Facebook.

If you do not have a Facebook account, you can disable advertising based on Facebook usage on the European Interactive Digital Advertising Alliance website : https://www.youronlinechoices.com/fr/controler-ses-cookies/ 



6. Data Retention

Data is retained only for as long as necessary for its intended use or any legally required period.

You can request the deletion of the data provided through the contact form, newsletter subscription, or order placement at any time.


7. User Rights

You have the right to access, rectify, delete, or transfer your data. These rights can be exercised directly through your account on our site (Odoo) or by contacting our support (info@ecobiotec.eu).

8. International Transfers

We do not transfer your personal data outside the European Union.

9. Cookies

We use cookies to enhance your user experience. We also use Google Analytics to collect aggregated navigation data. You can manage your cookie preferences by following the instructions provided by your browser.

Our websites use what are known as "cookies." Cookies are small text files that do not harm your device. They are stored on your device either temporarily for a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted after your visit, while persistent cookies remain on your device until you delete them or your browser automatically removes them.

Third-party cookies may also be partially stored on your device when you access our site. These allow certain services from third-party companies (e.g., payment processing cookies).

Cookies serve different functions. Many cookies are technically necessary, as certain site functions would not work without them. Other cookies evaluate user behavior or display advertisements.

Cookies necessary for electronic communication processes, providing certain requested functions, or optimizing the website (e.g., audience measurement cookies) are stored based on Article 6, Paragraph 1, Letter f of the GDPR, unless another legal basis is indicated. The website operator has a legitimate interest in storing cookies for error-free and optimized service delivery.




General Terms and Conditions of Sale

General Terms and Conditions of Sale (GTCS)


1. Company Information

  • Trade Name : ECOBIOTEC
  • Address : Street Bardompré 4, 6460 Chimay, Belgium
  • Email : info@ecobiotec.eu

2. Products and Services

We offer biodegradable and environmentally friendly cleaning products, including cleaners, degreasers, descalers, solvents, and biological and enzymatic activators.

3. Prices

  • Purchase Price : 
    • Professionals : the prices displayed are exclusive of VAT; VAT is applied at the end of the order.
    • Individuals: the prices displayed include VAT.
  • Delivery Fees : Set at the time of order and displayed before payment.

4. Payment Terms

We accept payments by bank transfer, credit cards, PayPal, via the secure Stripe platform.

5. Right of Withdrawal

In accordance with regulations, delivered products are not subject to the right of withdrawal upon receipt by the customer.

6. Delivery

  • Delivery Times : 3-4 business days in Belgium, 4-6 business days in France.
  • Exceptions : Delivery times may vary in case of strikes, weather conditions, or other exceptional events.

7. Warranties and After-Sales Service

  • Compliance Guarantee : Products are guaranteed to comply with specifications. In the event of a delivery error due to our responsibility, an exchange or refund may be offered.

8. Company Liability

We are not responsible for damages related to improper use of the product. Safety data sheets are available upon request for each product.

9. Applicable Law and Dispute Resolution

Belgian law is applicable. In the event of a dispute, the competent jurisdictions will be those of the judicial district of the registered office of GET ENVIRONNEMENT.

Additional Points for Online Implementation on Odoo :

  • Consent for Cookies : Ensure that the cookie banner is active and complies with GDPR.
  • Data Access and Deletion Rights : Check for the presence of a feature that allows users to manage their data.
  • Backup and Security :Odoo should ensure data compliance with European standards; consider mentioning the security measures offered by Odoo in the legal notices of your site.